Returns & Refunds

In line with Cancellations/Returns and Refunds, please contact us at (032-4171739) or email us at switch@choitramsons.com immediately during our regular business hours from Monday to Saturday 9AM to 6PM(UTC+ 08:00). Our customer representatives will assist you gladly. maketheswitch.ph is not responsible for any charges that may arise to any unconfirmed cancellation through voice messages, email or SMS. Rest assured we will try our best to cancel the request order prior to shipping. Once the purchased product is shipped, sudden changes or cancellation will not be validated.

Returns & Refunds

In any event, you wish to return merchandise, kindly email us at switch@choithramsons.com or you may contact us via 032-4171739 within seven (7) days of receipt of the product. Upon approval, we will send you a return authorization number and shipping instructions via email.

* Incorrect purchased shipped

The product must be in perfect condition with the original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue a full refund less shipping cost for items that are returned in its original delivery condition. For returns with missing parts/accessories, the cost of replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.